Global Medical Response, Inc.

Pilot - Multi Mission - Public Aircraft Ops

Requisition ID
Employment Type
Regular Full-Time

Job Description

Position Summary: This specialty rotor-wing pilot position is an advanced, SPIFR role providing a combination of traditional EMS flight operations with search and rescue services, as part of the REACH Air Medical Services Multi-Mission Operations Division.


The REACH Multi-Mission Pilot provides customer oriented, high quality air medical transport services in a safe and efficient manner. The pilot is expected to act as a proactive and integral team player both in flight and during ground operations, utilizing communication and technical skills which will strengthen the company goal of being held in highest regard within the Emergency Medical Services (EMS) industry. 


Additionally, in a unique public/private partnership, the REACH Multi-Mission Pilot must exhibit superlative CRM skills with Flight Team members during SAR operations and work seamlessly with other EMS entities demonstrating professional, inter-agency collaboration and cooperation.  This pilot will be qualified in the Airbus H145, a rotor-wing platform especially equipped to accomplish HAA flights, search and rescue hoist operations and aerial firefighting support.


Essential Duties and Responsibilities (Multi-Mission Pilot)

  • Maintains a schedule as set forth by the company.

  • Ensures aircraft readiness for flight dispatches, these items to include, as described in the appropriate manuals, but not limited to:

    • All FAR requirements

    • Aircraft cleanliness duties

    • All REACH requirements

    • All Flight Team requirement

  • Accurately completes, in entirety, all required paperwork duties, i.e., duty shift change form, load manifests, duty/time sheets, all within scheduled due dates.

  • Continues in educational betterment, e.g., computer training, ground training and flight training.

  • Ensures that any and all pertinent information about flight operations will be disseminated to their shift change pilot and/or disseminated through the Company Communications Board per policy.

  • Conducts themselves in a professional manner at all times.

  • Attends meetings when required, and is available for training and check-flights outside of normal duty shift rotation.

  • Upholds current company policies and procedures.

  • Performs other duties during scheduled shift as requested by Director of Operations or Chief Pilot.

  • Maintains safety as the primary concern.

Essential Duties and Responsibilities (Advanced) 

The REACH Multi-Mission Pilot will also be responsible for advanced, multi-mission, day/night, and adverse weather precision flight profiles, including but not limited to:

  • EMS scene calls and inter-facility transports

  • Search and Rescue operations

  • Aerial firefighting services

  • Rescue Hoist operations

  • Coordinated Emergency Services Response, FEMA Activations

  • Local, State and Federal Interagency support operations



Job Requirements and Qualifications:


  • 3000 hours total time (helicopter)

  • 1500 hours PIC (helicopter)

  • 1500 hours turbine

  • 500 hours of cumulative night experience

  • 200 hours of cumulative IFR experience (IFR & IFR Reserve Position)

  • FAA Commercial Rotorcraft Certification

  • Helicopter Instrument Rating

  • Current FAA Class II Medical Certificate

  • (Preferred but not required)

    • Single Pilot IFR experience

    • NVG Experience

    • EC-135/145 experience

    • FAR 135 Experience

    • Previous HAA experience

    • ATP (H) Rating

    • Flight Currency within past 12 months



Experience in the following is preferred, but not required;

  • Helicopter hoist/technical rescue experience

  • Meeting emergencies, rapid problem-solving, and sound decision-making in the field with changing conditions

  • Building consensus and teamwork under stressful conditions

  • Planning and organizing work assignments

  • Extreme confined space/precision flight operations

  • Long line/belly hook experience

  • Aerial Firefighting (spotter)

  • Aerial Firefighting (Bambi bucket)

  • Heavy-lift, logging or utility experience

  • Low to high angle and swift water rescue techniques




General Requirements

  • Excellent customer service skills

  • Ability to communicate professionally, effectively and persuasively (oral and written)

  • Ability to maintain composure under pressure, work efficiently and accurately with frequent interruptions, and set and reset multiple priorities

  • Presents a professional image as a REACH Flight Team member.

  • Maintains a positive team attitude and cohesive working relationship with nurses, paramedics, pilots, aircraft maintenance technicians, communication specialists and all other supporting departments

  • Maintains proficiency and exercises best practices regarding relevant aviation SOPs, protocols and policies

  • Stays current on local EMS Agency and/or county protocols and requirements

  • Maintains proficiency and evaluates risk/benefit of helicopter and ground rescue operations

  • Directs, educates and coordinates colleagues on medical calls and trauma scenes to achieve maximum effectiveness

  • Works collaboratively with other public service/public safety entities in a variety of inter-agency operations

  • Maintains currency in all required trainings and certifications



Physical Requirements (Standard)

  • Performs activities requiring a moderate amount of standing, sitting, and walking

  • Able to conduct activities requiring a moderate to rigorous amount of static pushing, pulling, reaching and lifting (knuckle height and ankle height)

  • Capable of lifting 75lbs. floor to bench height

  • Capable of safe and expedient ingress/egress to and from aircraft or emergency vehicles in undeveloped landing zones or unrefined, uneven ground

  • Ability to hear routine aircraft and medical equipment noises

  • Maintains a “duty” weight (body weight + uniform/equipment – helmet not included) of less than 220lbs (weigh-ins every quarter) for Multi-Mission Rotor Wing (Helicopter) operations

  • Must be able to wear a commercially available respirator mask with proper fit, when required

  • Requires close and distant visual capability

  • Periodic hands to key ability (typing)

  • Ability to work within a 24-hour job environment


Physical Requirements (Advanced)

  • Ability to mentally focus for extended periods of time under stress.

  • Able to maintain precision control of aircraft and hoist litter in variable flight conditions.

  • Capable of concise radio communication and crew feedback, accepting multiple, rapid, blind-flight commands from hoist operator crew members.


Value Based Competencies:

Customer / Patient Focused:

  • Anticipates and strives to understand the unique needs of each patient and/or customer.

  • Tailors each interaction to the specific needs of the person and/or situation.

  • Responds quickly and effectively to problems that arise while providing service.



  • Demonstrates open, honest and respectful communication.

  • Provides timely, constructive feedback that contributes to others development (each member must demonstrate a commitment to help each other succeed).



  • Takes responsibility for individual and team actions, decisions and results.

  • Measures progress against agreed upon plans and stated goals.


Continuous Improvement:

  • Thinks broadly when seeking new ways to improve performance, processes and services.

  • Seeks out and utilizes best practices.


Environmental Conditions:

The REACH Multi-Mission Pilot duties are performed in either indoor or outdoor environments. The Pilot may be exposed to routine office noises along with frequent exposure to an aircraft hangar environment with loud aircraft noise, fumes, gases, odors, dust particles and mechanical/electrical and chemical hazards.  Inside the aircraft and during flight operations, pilot will be exposed to electrical or mechanical hazards as well as strong winds, rain, water and rough terrain during mechanical hoist, rappel and rescue operations. The Multi-Mission Pilot must be present at work site to complete the job.


Protective Equipment:

  • Nomex full body flight suit

  • Leather or Nomex boots

  • Aviation Helmet

  • PPE – latex gloves, goggles, and HEPA mask

  • Hearing protection (plugs, band or head set)


Work Place Conditions:  The Multi-Mission Pilot is physically based at an airport (or similar) “crew quarters” for 12 hour shifts and must be prepared at a moment’s notice (within 4 minutes) to begin air ambulance or rescue missions that last from ½ hour to 8 hours in duration. The crew quarters are equipped with kitchen, shower, rest and sleeping facilities.


Work Schedule: The expected standard shift for a REACH Multi-Mission Operation Division Pilot is 12 hour shift, 7 days on, 7 days off.  Some shifts may run over 12 hours, but usually not longer than 15 hours per shift.


Reporting Relationship:  The Multi-Mission Pilot reports directly to the Lead Pilot for the base and Assistant Chief Pilot for the program.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled


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