Global Medical Response, Inc.

Airport Ground Support

Requisition ID
US-CA-Crescent City
Employment Type
Regular Full-Time

Job Description

The position requires a mature individual whose primary focus is always safety, while at the same time providing the highest degree of customer service. The Line Service employee must be able to work without constant supervision and have an assertive, self-starting attitude. The position affords the employee an opportunity to work around aircraft and learn a great deal about aviation. The company encourages Line Service employees to become involved in flying and will assist committed employees in achieving their aviation goals.


Essential Duties and Responsibilities:
 Retail sales
 Aircraft fueling/servicing
 Aircraft cleaning and detailing
 Air ambulance preparation and communication
 Assistance in loading air ambulance patients
 Ground movement of aircraft in/out of hangers and tie-downs
 Cleaning of office, bathrooms, hangar, etc.
 Cleaning of Hertz rental cars
 Inventory control
 Basic computer operation
 Radio/Unicom operations
 Launching and Returning Flights
 Strong positive customer service with the public involving: Telephone calls, Walk-in customers, Hertz rental car customers, Aircraft customer/passengers, Flight students, Charter customers

Job Requirements and Qualifications:

 High School diploma or equivalent
 NATA Certified


 Ability to understand and follow written and verbal instructions.
 Versatility, flexibility, and a willingness to work within an environment of changing priorities.
 Ability to manage priorities and workflow.
 Ability to help customers and handle problems that arise.


Value Based Competencies:
Customer / Patient Focused:
 Responds to the needs of those served and demonstrates concern for meeting those needs.
 Tailors each interaction to the specific needs of the person and/or situation
 Responds quickly and effectively to problems that arise while providing service.


 Demonstrates open, honest and respectful communication
 Provides timely, constructive feedback that contributes to others' development (each member must demonstrate a commitment to help each other succeed).


Continuous Improvement:
 Thinks broadly when seeking new ways to improve performance, processes and services
 Seeks out and utilizes best practices


 Takes responsibility for individual and team actions, decisions and results
 Measures progress against agreed upon plans and stated goals


Physical Requirements:
While performing the duties of this job, the employee is frequently required to do the following:
 Must be acceptable in accordance with the FAA drug and alcohol testing program
 Utilize visual acuity to read technical information, use hands to finger, handle, feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
 Perform activities requiring a moderate amount of standing, sitting, and walking.
 Capable of lifting 50lbs.


Work Environment:
Entails exposure to indoor and outdoor weather conditions, may be exposed to loud aircraft noise, fumes, gasses, odors, dust particles and mechanical/electrical and chemical hazards.



EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled


PLEASE NOTE: COVID-19 vaccination is NOT a condition of employment, or for consideration for employment with the GMR Family of Companies.  However, upon acceptance of offer and joining the GMR family, you will be required to submit your COVID-19 vaccination status of either vaccinated or not vaccinated. 


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