Global Medical Response, Inc.

Clinical Educator - Critical Care

Requisition ID
Employment Type
Regular Full-Time

Job Description

Clinical Educator - Critical Care (Sacramento Region)

REACH Air Medical Servicies


We invite you to join a team of highly skilled emergency medical experts, pilots and mechanics!
Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

As a Clinical Educator on our tema, you'll provides regional oversight of all internal Continuing Education Programs taught by the company, ensuring compliance to all required regulations issued by the governing agencies of the American Heart Association and the National Association of Emergency Medical Technicians to include the qualifications required for this position.

Oversees Instructor and Process Development
• Establishes and maintains organizational compliance with nationally recognized accreditation agencies
• Establishes and maintains working relationships with Local, State, and National AHA, AAP and NAEMT Officials
• Ensures that all programs provided by the company meet the guidelines set forth by the appropriate governing bodies through a defined quality assurance program
• Maintains records on all instructors providing education programs through REACH Medical Holdings to ensure regulatory compliance
• Submits all required annual training reports as required by company, regulatory and/or credentialing agencies
• Works with the base leadership to support national certification accreditation standards, to include FP-C, CCP-C, CCRN and CFRN
• Works with base leadership to create relevant continuing education programs for use in internal and outreach education programs
• Serves as a resource for instructors and line level employees in AHA, NAEMT, NREMT, IBSC, AACN, BCEN and AAP programs
• Conducts a minimum of two AHA instructor courses per year for individuals within the company requiring or desiring instructor status, as needed
• Provides Instructor updates as required by regulatory and/or credentialing agencies
• Ensures that all instructors are monitored by qualified personnel every two years as required by regulatory and/or credentialing agencies

System and Process Management:
• Oversees ‘Continuing Education Units’ (CEU) process for internal education
• Schedules and maintain, via the company Education Calendar, programs being offered internally on behalf of the Company.
• Works with the department leadership to create and maintain all policies and procedures related to internal continuing education and training
• Oversees the processing of all internal AHA and NAEMT course completion rosters and issues course completion cards and/or certificates as indicated
• Provides training and compliance statistical reports to Company leadership on a quarterly basis
• Conducts thorough, objective investigations of complaints received with regard to classes taught on behalf of the company and submits detailed reports to all appropriate regulatory agencies and Company leadership
• Performs all other duties as assigned by the leadership.

Quality Management/Continuous Quality Improvement
• Thinks broadly when seeking new ways to improve performance, processes and services.
• Seeks out and utilizes best practices to solve problems at the level the work is being done.
• Incorporates Lean Learning principles into daily operations when possible.
• As a member of the Clinical Operations team, participates in the ongoing development, implementation and evaluation of SOP’s and Clinical Protocols.
• As a member of the Clinical Operations team, participates in the ongoing development, implementation and evaluation of a quality management program designed to measure and ensure that the Company is appropriately responsive to its users’ needs, and that the patient care delivered is appropriate and effective through education and training.


• Minimum of five years current ED or ICU Nursing experience or Pre Hospital EMS experience
• Minimum of five years of AHA, NAEMT and/or AAP Teaching Experience
• Minimum One (1) year management experience
• Excellent verbal and written communication skills.
• Basic computer skills (word processor, database).
• Must possess and maintain a valid driver’s license in primary state of assignment.

• Current RN Licensure or Paramedic Certification
• Bachelor Degree in Nursing or Education preferred


Crew/Customer/Patient Focused
• Demonstrates ability to understand the unique needs of each crewmember, patient and/or customer.
• Tailors each interaction to the specific needs of the person and/or situation.
• Responds quickly, safely and efficiently to problems that arise while providing service and/or leadership.
• Consistently demonstrates positive problem solving and positive communication.

• Takes responsibility for individual and team actions, decisions and results.
• Measures progress against agreed upon plans and stated goals.
• Promotes team success.
• Performs work with high quality and excellence.
• Dependable and delivers on established timelines.

Continuous Improvement
• Demonstrates resourcefulness and creativity when seeking new ways to improve performance, processes and services
• Seeks out and utilizes best practices

• Current AHA BLS Instructor Status required
• Current AHA ACLS Instructor Status required
• Current AHA PALS Instructor Status required
• Current NAEMT PHTLS Instructor Status required
• Current AMALS Instructor Status required
• Current AHA Regional Faculty or Training Center Faculty Status required | Job Description :

Clinical Educator - Critical Care

REACH Air Medical Services

a Global Medical Response Company


The Clinical Educator – Critical Care is accountable for the provision of quality, outcome based educational programs and practice support which promote initial and ongoing competency and continuous development of critical care caregivers. This position provides support to internal/external customers under direct supervision of the Regional Director, and in conjunction with Clinical Practices. The Clinical Educator helps design, teach, and evaluate critical care training programs, acts as an internal training and organizational development consultant, and provides career development resources and plans.



• Acts as a clinical resource to all caregivers. Maintains a knowledge base of current standards of care and standards of practice and ensures compliance to those standards.

• Develops, organizes, implements and evaluates Service Line education and programs to ensure competencies of critical care caregiver personnel.

• Use multiple approaches and sources of information to identify and validate caregiver learning needs. Conducts learning needs assessments regularly to identify organizational, departmental and service line education and practice needs. Incorporates teaching methodologies appropriate to the learner and the outcomes.

• Participates in the departmental short term planning related to education and practice support.

• Works closely with operations and service line leadership to ensure the overall integrity of the entire team and provides clinical support.

• Works closely with local leadership and customers in assisting with outreach education.

• Assist with the development of area-specific orientation of local protocol and procedures for new employees.

• Accountable to working with the Operations Manager and/or Program Director to ensure local or certificate specific clinical and service delivery issues are addressed promptly.

• In conjunction with clinical practices and clinical quality leaders, participates in the ongoing development, implementation and evaluation of the clinical quality management program designed to measure and ensure that patient care delivered is commensurate with company and customer expectations

• Ensures ongoing continuous clinical quality improvement/assurance at the operation level.

• Assists in auditing, and managing crews’ certifications, education completion, and employee health requirements.

• In conjunction with the National Director of Controlled Substance, serve as a resource for all matters pertaining to Controlled Substances.

• In conjunction with the National Director of Patient Safety, actively ensures safety and compliance via completion of, and response to, Baldwin Clinical Reports

• Integrates data and outcome from Quality/Safety initiatives into education and practice support.

• Collaborates with GMR Learning and regional clinical practices leadership in the identification, implementation and revision of all educational activities to ensure compliance with all accrediting, regulating and credentialing agencies.

• Serves as a resource for outreach education offerings.

• Coordinate and provide instruction for new employee onboarding as directed. • In collaboration with GMR Learning, and via the GMR Simulation program, designs, implements and evaluates patient simulations as an essential part of the learning experience.

• Assists in the identification of staff for training officer and preceptor development.

• Works cohesively with clinical practices and GMR Learning leaders to develop and facilitate remedial training.

• Maintain all requirements for, and ability to fulfill all essential functions of an air and/or ground critical care caregiver as assigned.

• Acts as a role model in area of expertise and professional practice by being self-directed, maintaining expertise and promoting the profession.

• Other duties as assigned.


Working Conditions:
The Clinical Educator is physically based at “crew quarters” but will also perform work away from the base, at home and in customer facilities as required. Periodic business travel by automobile and aircraft will be required approximately 25% of the time.

Physical Demands:
• Involves significant amount of sitting, speaking and listening; frequently using hands to key for input of data and information.
• Requires close and distance visual capabilities.
• Capable of lifting 40 pounds floor to bench height.
• Coordinate multiple tasks simultaneously.

Mental Requirements
• Demonstrates consistent, clear and courteous communication.
• Demonstrates receptive, responsive and realistic communication strategy.
• Among teammates is supportive, open and vulnerable.
• Provides timely, constructive feedback that contributes to others' development (each member must demonstrate a commitment to help each other succeed).

Employee must consistently exhibit our guiding principles:
• Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
• One Team - We respect each other and achieve together what no individual can alone.
• Innovation - We are driven to develop solutions that inspire progress.
• Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• Ownership - We are accountable for what we do and take pride in how we do it.
• Citizenship - We are dedicated to being good stewards in the communities we serve.

Reports to: Regional Director of Clincial Operations
Interrelationships: Regional Directors, Clinical Director, Aviation, Human Resources.


If your passion is providing quality education and training to top notch clinical teams, then come talk with us. 

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled


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